Terms and conditions and complaints policy

TERMS AND CONDITIONS

1. INTRODUCTORY PROVISIONS

1.1. These terms and conditions (hereinafter the “terms and conditions”) of the company Kangoo Jumping s.r.o, represented by its managing director Ing. Daniela Kohnová, with its registered office at Kaplická 843/75, Podolí, 140 00 Prague (address for returns and showroom Žalhostice 213, Žalhostice 411 01), identification number: 29937931 (hereinafter the “seller”) govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the “Civil Code”), the mutual rights and obligations of the parties arising in connection with or on the basis of a purchase contract (hereinafter the “purchase contract”) concluded between the seller and another natural person (hereinafter the “buyer”) through the seller’s online shop. The online shop is operated by the seller on the website at the internet address www.kangoo-jumping.cz (hereinafter the “website”), through the website interface (hereinafter the “web interface of the shop”).
1.2. The terms and conditions do not apply to cases where the person intending to buy goods from the seller is a legal entity or a person acting in the course of their business activity or independent profession when ordering the goods.
1.3. Provisions deviating from the terms and conditions may be agreed in the purchase contract. Deviating arrangements in the purchase contract take precedence over the provisions of the terms and conditions.
1.4. The provisions of the terms and conditions form an integral part of the purchase contract. The purchase contract and the terms and conditions are drawn up in the Czech language. The purchase contract may be concluded in the Czech language.
1.5. The seller may amend or supplement the wording of the terms and conditions. This provision does not affect rights and obligations arising during the effectiveness of the previous wording of the terms and conditions.

2. USER ACCOUNT

2.1. On the basis of the buyer’s registration on the website, the buyer may access their user interface. From their user interface the buyer may order goods (hereinafter the “user account”). The buyer may also order goods without registration, directly from the web interface of the shop.
2.2. When registering on the website and when ordering goods, the buyer is obliged to provide all information correctly and truthfully. The buyer is obliged to update the information given in the user account whenever it changes. The information provided by the buyer in the user account and when ordering goods is considered correct by the seller.
2.3. Access to the user account is secured by a user name and a password. The buyer is obliged to maintain confidentiality regarding the information necessary to access their user account.
2.4. The buyer is not entitled to allow third parties to use the user account.
2.5. The seller may cancel the user account, in particular if the buyer has not used their user account for more than 5 years, or if the buyer breaches their obligations under the purchase contract (including the terms and conditions).
2.6. The buyer acknowledges that the user account need not be available continuously, in particular with regard to necessary maintenance of the seller’s hardware and software equipment, or necessary maintenance of third parties’ hardware and software equipment.

3. CONCLUSION OF THE PURCHASE CONTRACT

3.1. All presentation of goods placed in the web interface of the shop is of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods. Section 1732(2) of the Civil Code does not apply.
3.2. The web interface of the shop contains information about the goods, including the prices of individual goods and the costs of returning goods if, by their nature, they cannot be returned by ordinary post. The prices of the goods are stated including value added tax and all related charges. The prices of the goods remain valid for as long as they are displayed in the web interface of the shop. This provision does not limit the seller’s ability to conclude a purchase contract on individually agreed terms.
3.3. The web interface of the shop also contains information about the costs associated with packaging and delivery of the goods. The information about packaging and delivery costs stated in the web interface of the shop applies only where the goods are delivered within the territory of the Czech Republic.
3.4. To order goods, the buyer fills in the order form in the web interface of the shop. The order form contains in particular information about:
3.4.1. the goods ordered (the buyer “places” the ordered goods in the electronic shopping cart of the web interface of the shop),
3.4.2. the method of payment of the purchase price of the goods, details of the required method of delivery of the ordered goods, and
3.4.3. information about the costs associated with the delivery of the goods (hereinafter jointly the “order”).
If a price is stated where it is obvious that it is a typographical or numerical error, that price is not binding and the purchase contract is not concluded.
3.5. Before sending the order to the seller, the buyer is allowed to check and change the data entered into the order, including with regard to the buyer’s ability to detect and correct errors made when entering data into the order. The buyer sends the order
to the seller by clicking the “Send order” button. The data given in the order are considered correct by the seller. Immediately upon receipt of the order, the seller confirms receipt to the buyer by e-mail, to the buyer’s
e-mail address stated in the user account or in the order (hereinafter the “buyer’s e-mail address”).
3.6. Depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), the seller is always entitled to ask the buyer for additional confirmation of the order (for example in writing or by telephone).
3.7. The contractual relationship between the seller and the buyer arises upon delivery of the acceptance of the order, which is sent by the seller to the buyer by e-mail, to the buyer’s e-mail address.
3.8. The buyer agrees to the use of means of distance communication when concluding the purchase contract. The costs incurred by the buyer when using means of distance communication in connection with the conclusion of the purchase contract (internet connection costs, telephone call costs) are borne by the buyer, and these costs do not differ from the basic rate.

4. PRICE OF GOODS AND PAYMENT TERMS

4.1. The buyer may pay the seller the price of the goods and any costs associated with the delivery of the goods under the purchase contract in the following ways:
in cash at the seller’s premises at Žalhostice 213, 411 01;
– in cash on delivery at the place designated by the buyer in the order;
– by bank transfer to the seller’s account, CZK payments – no. 376096434/0300, EUR payments – no. 376097875/0300 IBAN: CZ12 0300 0000 0003 7609 7875, held with ČSOB, s.r.o. (hereinafter the “seller’s account”);
– by cashless payment through the Comgate payment system – card payment, Twisto instalments and deferred payment,
– by cashless payment through the PayPal payment system.
4.2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.
4.3. The seller does not require a deposit or any similar payment from the buyer. This is without prejudice to Article 4.6 of the terms and conditions regarding the obligation to pay the purchase price of the goods in advance.
4.4. In the case of payment in cash or cash on delivery, the purchase price is payable upon receipt of the goods.
4.5. In the case of cashless payment, the buyer is obliged to pay the purchase price of the goods together with the variable symbol of the payment. In the case of cashless payment, the buyer’s obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller’s account.
4.6. The seller is entitled, in particular where the buyer does not provide additional confirmation of the order (Article 3.6), to require payment of the full purchase price before the goods are dispatched to the buyer. Section 2119(1) of the Civil Code does not apply.
4.7. Any discounts on the price of goods granted by the seller to the buyer cannot be combined with one another.
4.8. Where it is customary in business dealings or where required by generally binding legal regulations, the seller will issue the buyer a tax document – an invoice – regarding payments made under the purchase contract. The seller is not a value added tax payer. The seller will issue the tax document – invoice – to the buyer after payment of the price of the goods and will send it electronically to the buyer’s e-mail address (it may also be enclosed with the shipment); to amend the invoicing details and add a company ID, please contact the seller.

5. WITHDRAWAL FROM THE PURCHASE CONTRACT

5.1. The buyer acknowledges that, pursuant to Section 1837 of the Civil Code, it is not possible, among other things, to withdraw from a purchase contract for the supply of goods that have been adjusted according to the buyer’s wishes or for their person or ordered as a special delivery, from a purchase contract for the supply of perishable goods, as well as goods that were irreversibly mixed with other goods after delivery, from a purchase contract for the supply of goods in a sealed package which the consumer has removed from the packaging and which cannot be returned for hygiene reasons, and from a purchase contract for the supply of an audio or video recording or a computer program if the original packaging has been broken.
5.2. If this is not a case referred to in Article 5.1 of the terms and conditions or another case where withdrawal from the purchase contract is not possible, the buyer has the right, in accordance with Section 1829(1) of the Civil Code, to withdraw from the purchase contract within fourteen (14) days of receipt of the goods; where the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the day of receipt of the last delivery of goods. The withdrawal from the purchase contract must be sent to the seller within the period stated in the previous sentence. To withdraw from the purchase contract, the buyer may use the model form provided by the seller, which forms an annex to the terms and conditions. The buyer may send the withdrawal from the purchase contract to the seller’s e-mail address info@kangoo-jumping.cz, ideally as a reply to the order confirmation e-mail.
5.3. In the case of withdrawal from the purchase contract under Article 5.2 of the terms and conditions, the purchase contract is cancelled from the outset. The goods must be returned by the buyer to the seller unused and undamaged within fourteen (14) days of delivery of the withdrawal to the seller. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods to the seller, even where the goods cannot be returned by ordinary post due to their nature.
5.4. In the case of withdrawal from the purchase contract under Article 5.2 of the terms and conditions, the seller will return the funds received from the buyer within fourteen (14) days of the buyer’s withdrawal from the purchase contract, in the same way in which the seller received them from the buyer. The seller is also entitled to return the performance provided by the buyer already upon the return of the goods by the buyer or in another way, if the buyer agrees and no additional costs arise for the buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the funds received to the buyer before the buyer returns the goods.
5.5. The seller is entitled to unilaterally set off a claim for compensation for damage caused to the goods and for damaged or used goods against the buyer’s claim for a refund of the purchase price.
5.6. In cases where the buyer has the right to withdraw from the purchase contract in accordance with Section 1829(1) of the Civil Code, the seller is also entitled to withdraw from the purchase contract at any time up to the moment the goods are received by the buyer. In such a case the seller will return the purchase price to the buyer without undue delay, by bank transfer to an account designated by the buyer.
5.7. If a gift is provided to the buyer together with the goods, the gift agreement between the seller and the buyer is concluded with the resolutive condition that if the buyer withdraws from the purchase contract, the gift agreement regarding such a gift ceases to be effective and the buyer is obliged to return the gift provided together with the goods to the seller (for example under a free-of-charge promotion).

6. TRANSPORT AND DELIVERY OF GOODS

6.1. Where the method of transport is agreed on the basis of a special request of the buyer, the buyer bears the risk and any additional costs associated with this method of transport.
6.2. If the seller is obliged under the purchase contract to deliver the goods to the place designated by the buyer in the order, the buyer is obliged to accept the goods on delivery.
6.3. Where, for reasons on the buyer’s side, it is necessary to deliver the goods repeatedly or in a manner other than stated in the order, the buyer is obliged to pay the costs associated with repeated delivery of the goods, or the costs associated with another method of delivery.
6.4. When taking over the goods from the carrier, the buyer is obliged to check that the packaging of the goods is intact and to notify the carrier immediately of any defects. If a breach of the packaging indicating unauthorised entry into the shipment is found, the buyer need not accept the shipment from the carrier.
6.5. Further rights and obligations of the parties in the transport of goods may be governed by the seller’s special delivery terms, if issued by the seller.

7. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

7.1. The rights and obligations of the parties regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).
7.2. The seller is liable to the buyer that the goods are free from defects on receipt. In particular, the seller is liable to the buyer that at the time the buyer received the goods:
7.2.1. the goods have the properties agreed by the parties and, in the absence of an agreement, such properties as the seller or manufacturer described or as the buyer expected with regard to the nature of the goods and on the basis of the advertising carried out by them,
7.2.2. the goods are suitable for the purpose stated by the seller for their use or for which goods of this type are usually used,
7.2.3. the goods correspond in quality or workmanship to the agreed sample or model, if the quality or workmanship was determined according to an agreed sample or model,
7.2.4. the goods are in the corresponding quantity, measure or weight, and
7.2.5. the goods comply with the requirements of legal regulations.
7.3. The provisions of Article 7.2 of the terms and conditions do not apply to goods sold at a lower price in respect of the defect for which the lower price was agreed, to wear and tear of the goods caused by their ordinary use, to used goods in respect of a defect corresponding to the degree of use or wear the goods had when received by the buyer, or where this follows from the nature of the goods.
7.4. If a defect appears within six months of receipt, the goods are deemed to have been defective on receipt. The buyer is entitled to exercise the right arising from a defect occurring in consumer goods within twenty-four months of receipt.
7.5. The buyer exercises the rights arising from defective performance with the seller at the address of its showroom, where acceptance of the complaint is possible with regard to the range of goods sold, or at the registered office or place of business by arrangement, or by sending an e-mail to info@kangoo-jumping.cz – ideally as a reply to the order confirmation e-mail.
7.6. Further rights and obligations of the parties related to the seller’s liability for defects may be governed by the seller’s complaints procedure.

8. TIME LIMITS FOR MAKING A COMPLAINT

8.1. The right arising from liability for defects must be exercised within the warranty period. A complaint must be made without undue delay, as soon as the defect appears. Any delay while continuing to use the goods may deepen the defect, devalue the goods and may be grounds for rejecting the complaint. The warranty period for a consumer is 24 months and begins on the day the goods are received. The warranty period for an entrepreneur (purchase and use of Kangoo boots for business) is 12 months and begins on the day the goods are received.
8.2. The period from the exercise of the right arising from liability for defects until the time when the customer was obliged to collect the item after the repair was completed is not counted into the warranty period. If the outcome of the complaints procedure is a replacement of the goods complained about, the warranty period starts again from receipt of the new goods. When a defective component is replaced, the new warranty period applies to the replaced component.
8.3. The warranty period must not be confused with the service life of the goods, that is, the period for which the goods can last with correct use and proper care including maintenance, given their properties, intended purpose and differing intensity of use.
8.4. The warranty does not cover normal wear and tear of the goods (or their parts) caused by ordinary use. Such wear cannot be considered a defect and cannot be claimed as such.
8.4.1. Parts subject to normal wear:
1. rubber sole
2. inner textile insole
3. rubber springs
4. arched plastic shells/springs – the so-called shell
5. quick-release buckles
6. screws

Note: These components wear out in the course of use.
8.4.2. The warranty on the above parts of the goods subject to normal wear caused by ordinary use is limited to 3 months.
8.4.3. The warranty period stated on our website applies only to consumers, not to entrepreneurs. For customers who use the goods for business purposes or for trading in the product, the warranty period is not set by the Civil Code. In this case we set the warranty period at 1 year, with the exception of normal wear of the goods or their parts (3 months).
The complaints procedure was drawn up pursuant to Act No. 40/1964 Coll., as amended (the Civil Code), and Act No. 634/1992 Coll., on Consumer Protection, as amended.

9. OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES

9.1. The buyer acquires ownership of the goods by paying the full purchase price of the goods.
9.2. In relation to the buyer, the seller is not bound by any codes of conduct within the meaning of Section 1826(1)(e) of the Civil Code.
9.3. The seller handles consumer complaints via the e-mail address info@kangoo-jumping.cz. The seller will send information about the handling of the buyer’s complaint to the buyer’s e-mail address.
9.4. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, website: https://adr.coi.cz/cs, is competent for the out-of-court settlement of consumer disputes arising from the purchase contract. The online dispute resolution platform at https://ec.europa.eu/consumers/odr may be used to resolve disputes between the seller and the buyer arising from the purchase contract.
9.5. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website: https://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR).
9.6. The seller is authorised to sell goods on the basis of a trade licence. Trade inspection is carried out within its remit by the relevant trade licensing office. Supervision of personal data protection is exercised by the Office for Personal Data Protection. The Czech
Trade Inspection Authority exercises, within a defined scope, among other things supervision over compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.
9.7. The buyer hereby assumes the risk of a change of circumstances within the meaning of Section 1765(2) of the Civil Code.

10. PROTECTION OF PERSONAL DATA

10.1. The seller processes the buyer’s personal data within the meaning of Regulation (EU) No 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter the “Regulation”), namely the following personal data:
∙ first name, surname
∙ e-mail address
∙ telephone number
∙ address/registered office
10.2. The above personal data must be processed in order to handle orders and further performance under the contract, if a purchase contract is concluded between you and the seller. Such processing of personal data is permitted by Article 6(1)(b) of the Regulation – processing is necessary for the performance of a contract.
10.3. The seller also processes this data for the purpose of keeping records of the contract and for any future exercise and defence of the rights and obligations of the parties. Personal data are retained and processed for the above purpose for 10 years from the performance of the last part of the contract, unless another legal regulation requires the contractual documentation to be kept for longer. Such processing is possible on the basis of Article 6(1)(c) and (f) of the Regulation – processing is necessary for compliance with a legal obligation and for the purposes of the legitimate interests of the controller.
10.4. News and other commercial communications may be sent to the buyer’s e-mail address or telephone number; this procedure is permitted by Section 7(3) of Act No. 480/2004 Coll., on information society services, unless the buyer refuses it. These communications can be unsubscribed from at any time in any way – for example by sending an e-mail or by clicking the link in the commercial communication.
10.5. We assess your satisfaction with your purchase through e-mail questionnaires under the Verified by Customers programme, in which our e-shop participates. We send them to you each time you buy from us, unless you refuse them within the meaning of Section 7(3) of Act No. 480/2004 Coll., on certain information society services. We process personal data for the purpose of sending questionnaires under the Verified by Customers programme on the basis of our legitimate interest, which lies in assessing your satisfaction with your purchase from us. To send the questionnaires, evaluate your feedback and analyse our market position, we use a processor, the operator of the Heureka.cz portal; for these purposes we may pass on information about the goods purchased and your e-mail address. Your personal data are not passed on to any third party for their own purposes when the e-mail questionnaires are sent. You may object to the sending of e-mail questionnaires under the Verified by Customers programme at any time by declining further questionnaires using the link in the questionnaire e-mail. If you object, we will not send you the questionnaire again.
10.6. Personal data will not be transferred to third countries outside the EU.
10.7. The controller has not appointed a data protection officer. The controller can be contacted at the e-mail address info@kangoo-jumping.cz.
10.8. The controller of personal data, as the operator of the website www.kangoo-jumping.cz, uses cookies on this website.
Cookies are short text files that a website stores on the visitor’s computer and that the internet browser provides each time the user returns to the site.
If your browser has cookies enabled, or if you browse the website and submit an order, we will assume that you agree to the use of cookies by our server and the cookies of our processors.
The cookies used here serve the purpose of:
∙ measuring website traffic and creating statistics on traffic and visitor behaviour on the website
∙ basic functionality of the website
o Collecting cookies for the purpose stated above may be regarded as processing of personal data. Such processing is possible on a legal basis – the legitimate interest of the controller – and is permitted by Article 6(1)(f) of the Regulation.
o Cookies collected for the purpose of measuring website traffic and creating statistics on traffic and visitor behaviour on the website are
assessed in aggregate and in anonymous form that
does not allow individuals to be identified.
o The collected cookie files may be processed by other processors: ∙ the provider of Google Analytics, operated by Google Inc., with its registered office at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
10.9. Please note that under the Regulation you have the right:
∙ to stop the sending of commercial communications at any time,
∙ to object to processing based on the legitimate interest of the controller, ∙ to ask us what personal data of yours we process,
∙ to request access to this data from us and to have it updated or corrected, or to request a restriction of processing,
∙ to request that we erase this personal data; we will carry out the erasure unless it conflicts with applicable legal regulations or the legitimate interests of the controller,
∙ to data portability, where processing is automated and based on consent or performance of a contract,
∙ to request a copy of the personal data processed,
∙ to effective judicial protection if you believe that your rights under the Regulation have been infringed as a result of processing of your personal data contrary to this Regulation,
∙ to lodge a complaint with the Office for Personal Data Protection.

11. FINAL PROVISIONS

11.1. If the relationship established by the purchase contract contains an international (foreign) element, the parties agree that the relationship is governed by Czech law.
11.2. The choice of law under this article of the terms and conditions does not deprive the consumer of the protection afforded by provisions of the legal order from which it is not possible to derogate by agreement and which would, in the absence of a choice of law, otherwise apply under Article 6(1) of Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).
11.3. If any provision of the terms and conditions is or becomes invalid or ineffective, the invalid provision will be replaced by a provision whose meaning comes as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the remaining provisions.
11.4. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.
11.5. A model form for withdrawal from the purchase contract forms an annex to the terms and conditions.
11.6. Contact details of the seller: address for delivery of returns – Daniela Kohnová, Žalhostice 213, 411 01, Žalhostice, e-mail address info@kangoo-jumping.cz, telephone +420 777 009 992

In Litoměřice, 28 August 2026

For Kangoo-Jumping.cz – Ing. Daniela Kohnová